The Ombudsman is a volunteer, appointed by the Superintendent, to serve as an information link between command leadership and Navy families. Ombudsmen are trained to disseminate information both up and down the chain of command, including official Department of the Navy and command information, command climate issues, local quality of life (QOL) improvement opportunities, and “good deals” around the community.
They also provide resource referrals when needed. They are instrumental in resolving family issues before the issues require extensive command attention. The command Ombudsman program is shaped largely by the Superintendent’s perceived needs of his/her command. The command Ombudsman is appointed by and works under the guidance of the Superintendent who determines the priorities of the program, the roles and relationships of those involved in it, and the type and level of support it will receive.
United States Naval Academy