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Center for Teaching and Learning

Summary of Common Issues Encountered and Possible Solutions

General Technical Issues
Categories of Issued Encountered Possible Solutions/Suggestions
Internet Connection
  • Provide Cellular Hot Spot
  • Provide Course Documents for Bulk Download
VPN

VPN Instructions

Password Issues

Refer to the USNA Password Management page

Software-can't install software on USNA issued computer

Need remote IT assistance

 

General Issues with Teaching Remotely
Categories of Issued Encountered Possible Solutions/Suggestions
Instructor- Lack of Equipment (tablet PC, iPad, Wacom, Doc Cam, Webcam, printer) To capture handwritten notes: To grade students work electronically
How to capture handwritten notes To capture handwritten notes:
How to provide feedback on assessments, assignments and projects/How to grade electronically
How to prevent plagiarism?
How to prevent cheating? 

Use Respondus LockDown Browser and Respondus Monitor for Online Tests.

Students who don't have laptops with built-in cameras can use iPads to take a test using Respondus LockDown Browser and/or Monitor
Online teaching not as effective The ability to "see" the participants online through Google Hangouts Meet (Grid View Extension) may help making the discussion more interactive 
Missed Lab work Record lab work/demonstration with Panopto; have students review previous year's recordings, if any, or online demonstrations. Potential CTL Workshop in May
Can't utilize hardcopy references Look for digital resources, and digitize those hardcopy references for future use
Lack of standardization in teaching remotely The tools that we recommend to use is listed on the CTL Website
How to conduct live polling Free Live Polling Tools
Ability to have students work collaboratively on a digital whiteboard Use Google Jamboard or Mural
Issues Related to Midshipmen
Categories of Issued Encountered Possible Solutions/Suggestions
Trust Veracity of Work

Use Respondus LockDown Browser and Respondus Monitor for Online Tests.

Students who don't have laptops with built-in cameras can use iPads to take a test using Respondus LockDown Browser and/or Monitor
Low participation/How to engage students Strategies to increase student engagement in online courses
Lack of Equipment (Laptop, Webcam, Smartphone, printer)

Ask students to use iPad or Smart Phones instead.

Students who don't have laptops with built-in cameras can use iPads to take a test using Respondus LockDown Browser and/or Monitor

Send assignments in MS Word documents, so that students can type in their answers and submit electronically

Lack of Equipment (NAV kits and maneuvering board paper) Possibly mail the tools to MIDN ahead of time for future reference
Lack of required books/notes
Lack of responsiveness/absences Contact and work with the company officers
Extra support including emotional support Contact MDC
Time management
  • Keeping your courses consistent is possible
  • Contact the AcCenter
Extra help for weaker students
  • Use Google Hangouts Meet for EI
  • Contact the AcCenter
Unable to succeed in online environment

Contact the AcCenter

Don’t have access to USNA software/specific software
Issues with Respondous

Students should download and install LockDown Browser from this link (Note: this should have already been installed on the Mids' USNA issued laptops)

Resources for MIDN including quick start guide and live chat support

Lack of student collaboration Strategies to facilitate student collaboration in the Online Classroom
Share handwritten notes
Panopto
Categories of Issued Encountered Possible Solutions/Suggestions
How to revert mistakes made in editing? The Panopto editor offers "Undo/Redo' and "Revert" options
Google Hangouts Meet
Categories of Issued Encountered Possible Solutions/Suggestions
How to see all meeting participants? Google Meet Grid View Extension
  • This adds a feature to Hangout so that you can see all your students at once. All you have to do is go to this link and add the extension to Chrome. 
Can't share computer audio
  • Use Panopto to record instructions and then insert the video(s) as a clip to the recording, and share it with students before class
  • Send video URLs to students through Chat in Google Meet to have them play the video on their own computers
Can Google Hangouts Meet log participation throughout the session? Use the Meet Attendance extension to collect attendance in a Google Sheet from a Google Meet
Issues with security settings on certain browser Use Chrome
Blackboard
Categories of Issued Encountered Possible Solutions/Suggestions
How to conduct online tests Introduction to Blackboard 9.1: Assessment & Grading
How to create tests more efficiently
How to assign partial credit for questions

Assign partial credit for questions

How to grade electronically
How to send notification emails before due date Notification Settings
How to prevent plagiarism?
Google Classroom
Categories of Issued Encountered Possible Solutions/Suggestions
How to grade assignments electronically?
How to give feedback to student assignments?
How to identify individual test results? Collect student emails addresses in order to identify individual test result
How to prevent plagiarism? 

Turn on the originality reports in Google Classroom

Respondus LockDown Browser and Respondus Monitor
Categories of Issued Encountered Possible Solutions/Suggestions
Kick students out of system Maybe the auto-submit setting is turned on
Students having issues with Respondous

Students should download and install LockDown Browser from this link (Note: this should have already been installed on the Mids' USNA issued laptops)

Resources for MIDN including quick start guide and live chat support

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